End-user Syllabus

	Overview of Relational Databases and Sage CRM SalesLogix Tables
		General Database Principles Tables in Sage CRM SalesLogix How Table Relationships Appear in Sage CRM SalesLogix
	Using Lookups and Creating Groups
		Lookups and Groups Overview Use a Predefined Lookup Perform a Key Word Search Query by Example Overview Use Query by Example Save a Lookup as a Group
	Performing Queries
		Query Overview Properties Tab Conditions Tab Layout Tab Sorting Tab Appearance Tab Defaults Tab Edit a Group Create a Group of Opportunities Nesting Conditions
	Creating Ad-Hoc Groups
		Ad-Hoc Group Overview Create an Ad-Hoc Group The Group Manager
	Inserting a Note
		Notes Overview Insert a Note Insert a Note Using the Activity Note Pad
	Using the Letter Editor
		Over of the Letter Editor Utilizing Templates Perform a Mail Merge Print Address Labels for a Mail Merge Create E-mail Templates
	Working with Attachments
		Attachment Overview Edit Attachments
	Scheduling Literature Requests
		Scheduling A Literature Request Literature Fulfillment
	Generating Reports
		Reports Overview Generate an Opportunity Report Generate a Contact Report
	Advanced Outlook Integration

		Understanding Advanced Outlook Integration Integrating Sage CRM SalesLogix and Outlook Contacts Outlook Calendar Integration and Sage CRM SalesLogix Activities

	Navigating the Sage CRM SalesLogix Workspace
		Navigating Sage CRM SalesLogix Workspace Using Shortcut Menus Examining Sage CRM SalesLogix Components
	Utilizing the Account View
		Account Screen Overview Account Screen Enter an Account Edit an Account Edit an Account Address
	Utilizing the Contact View
		Contact Screen Overview Enter a Contact to an Existing Account Edit a Contact Alternate Addresses
	Developing Associations
		Associations Overview Enter an Association
	Utilizing the Opportunity View
		Opportunities Screen Overview Enter an Opportunity Edit an Existing Opportunity
	Managing Sales Process Status
		Changing Sales Process Status Selecting a Sales Process for an Opportunity Viewing, Editing and Completing a Step Updating the Probability Field Closing a Stage Analyzing Specific Opportunities
	Viewing the Activities Window
		Activities Overview Activity Window Activity Icons Enter an Activity from the Contact View Enter an Event Complete an Unscheduled Activity
	Viewing the Calendar Window
		View the Calendar Schedule an Activity in the Calendar Day View Printing Calendar Reports View Another User's Calendar Show Completed Activities Schedule a Recurring Meeting
	Confirming an Activity
		Confirmation Overview Accept an Activity Decline an Activity