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Integrated Service Alerts

Keeping customers is as important as gaining new ones. Adding Integrated Service Alerts — a package of customer support-related events and e-mail responses designed for SalesLogix Support users — will help you service your customers better than ever before.

Integrated Service Alerts E-mail Response analyzes customers’ messages, then creates and assigns service or support tickets automatically, eliminating duplicate entry and saving valuable time. Subsequent e-mail messages are matched with open tickets, ensuring the information is received promptly rather than passively sitting in e-mail inboxes.

Communication with your customers is also enhanced as they automatically receive messages advising when they can expect to be contacted with a resolution as well as automatic progress reports.

Service Notifications and Escalations, another component of Integrated Service Alerts, helps your support teamwork more efficiently by alerting members when a new ticket or defect is assigned, if an issue is not being actively worked, or if a ticket is approaching its resolution deadline. In fact, Integrated Service Alerts can automatically reassign or escalate tickets based on time criteria you set. You’ll also be automatically notified when a customer’s service contract is about to expire.

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